Frequently asked questions
Breaking News
How do I use filters on the breaking news feed?
To filter by story type: Use the “All” dropdown under “Breaking News” and check story types (e.g., Earnings, Upgrade).
To filter by portfolio: Use the “Select Portfolios” dropdown to see news for your chosen portfolios.
To filter by ticker: Use the “Filter by Ticker” box to add stock symbols. Remove tickers by hitting the “x” next to them.
How do I open all stories to show the bodies (not just headlines)?
Hit “Expand All” (top right of the news feed) to show all story bodies.
Hit “Collapse All” to hide them.
For individual stories, click “Read More.”
On The Fly stories will show “Read Article” in orange.
Headlines without a story body won’t have a “Read More” option.
Can I see only the breaking news feed by itself?
Yes. Hit the button on the upper right of Breaking News to open a standalone news feed. You can resize it as needed.
How do I search for a ticker?
Use the “Search…” box (top-left corner of the homepage), or
Click any ticker symbol in a story.
Both lead to a company page showing news, charts, and KPIs.
Return to Breaking News by hitting “Home.”
How can I send information to the news team?
Click “Send Info” on the right side of the Breaking News feed above the last story.
What do the icons next to stories mean?
Icon
Category
Description
Hot Stocks
Company press releases, SEC filings, government announcements
Recommendations
Analyst research (no rating change)
Upgrade
Analyst upgrade
Downgrade
Analyst downgrade
Initiation
Analyst starts covering a company
Syndicate
IPOs, secondaries, block trades, pricings
Conference/Events
Company calls, conferences, FDA/govt events
General News
Macroeconomic or economic data
Earnings
Company earnings and guidance
Technical Analysis
Proprietary technical data
Periodicals
Media reports (with link)
Options
Proprietary options analysis
On The Fly
Exclusive content/interviews by The Fly
What does it mean if a story is shaded red?
It’s a high-importance story highlighted by editors.
Fly Cast Audio
What is Fly Cast?
An audio feed like a Wall Street squawk box, broadcasting only critical news:
Pre-market updates (after close & before open)
Break-ins during trading hours with analyst calls or major stories
Available 8 AM – 4:30 PM ET on trading days
How can I listen to Fly Cast?
Click “Play” on the Fly Cast box (bottom-left sidebar).
When active, the border turns green and says “Playing.”
When idle, it shows “No one is speaking.”
Charting
Where do you get KPI data from?
KPIs are manually gathered from investor relations materials and rigorously verified.
How quickly is data updated after earnings?
Within minutes of a release — both KPI and standardized metrics.
Services
What types of services does The Fly offer?
Web-based subscriptions (monthly or annual)
Annual plan: 20% discount
Do you offer a News API?
Yes, for qualified professional accounts.
Email: support@thefly.com
Do you offer a Headline RSS feed?
Yes, The Fly provides real-time headline feeds for apps/websites.
Email: support@thefly.com
Do you offer customized content solutions?
Yes, custom integrations are available.
Email: support@thefly.com
Customer Service
Does The Fly offer a multiuser discount?
Yes. Offices with 20+ users qualify for additional discounts.
Email: support@thefly.com
What is The Fly’s cancellation policy?
Cancel anytime via email to support@thefly.com.
Monthly: Ends at next billing cycle. No refunds issued.
Annual: Prorated refund (minus 20% discount) if canceled within 30 days.
No refunds after 30 days.
How do I cancel my subscription?
Email support@thefly.com anytime.
Can I get a refund after purchasing?
Monthly: No refunds. Ends next billing cycle.
Annual: Refund (less discount) if canceled within 30 days.
No refunds beyond 30 days.
support@thefly.com
© 2025 The Fly Inc. All rights reserved.
